Help and Support

Ordering

How do I place a order?

Ordering through our website is really simple; once you’ve paid for your order you can upload your artwork directly online. Just follow the steps below to get started:

 

  •  Find the item you need from our ‘Products’ menu.
  • Use the drop downs to choose the specifications you would like and click ‘add to basket’.
  • Once you have everything in the basket that you need, click on the basket icon in the top, right corner of the screen.
  • Proceed to checkout and choose a delivery address. You’re now ready to upload your artwork!

If you have any difficulties, please don’t hesitate to contact us.

What are the cut off times?

Our cut off time for approving proofs is 4pm for all our standard delivery orders. Custom Quicker turnarounds will required artwork submitted by 12pm.

If you have approved all your proofs for all the jobs in your order by this time, we will be working to get your order to you by your estimated delivery dates!

When do I make a payment?

If ordering through our website, you will be asked for payment before your order is confirmed. If you have requested a quote, our team will provide you with an invoice link once you confirm the job.

Which methods of payment do you offer?
We accept payment from all major credit and debit cards. You can also use PayPal for a quick and easy checkout.
Can I change the delivery address on my order?

We can change the delivery address on an order right up to the point that a delivery label has been produced. After this point, we can change the delivery address with the courier direct however this can incur a 24 hour delay on the order. You just need to contact us by phone, live chat or email and we can get this sorted for you.

Can I make changes to my order after approval?

We are unable to make any changes to the artwork, or the order itself, once your artwork has been approved so please bear this in mind and check your proofs very carefully. If your order hasn’t yet been approved and you need to make a change, don’t worry! We will be able to cancel your order so that you can place a new one with the amended info.

Delivery

How much is delivery?

Delivery is always included in the price shown on the website meaning that there are no hidden or extra payments to add on at checkout.

Can I change the delivery address on my order?

We can change the delivery address on an order right up to the point that a delivery label has been produced. After this point, we can change the delivery address with the courier direct however this can incur a 24 hour delay on the order. You just need to contact us by phone, live chat or email and we can get this sorted for you.

Where is my delivery?

You can track your order status in the ‘My Account’ section on the website. Please feel free to contact us to get upto date tracking of your order.

Can I change the delivery address on my order?

We can change the delivery address on an order right up to the point that a delivery label has been produced. After this point, we can change the delivery address with the courier direct however this can incur a 24 hour delay on the order. You just need to contact us by phone, live chat or email and we can get this sorted for you.

How long are your delivery times?

Our standard lead time for your order to arrive with you takes approximately 3-5  working days on most of our products. If you need your order quicker please contact us by email or phone to enquire if we can order your product for a faster delivery. An additional fee will apply for a faster turnaround.

How will my order be delivered?

We use DPD or DHL to deliver the majority your orders. If you order a shorter run length, we may use a Royal Mail First Class service. Question on tracking your order please see the ‘Where is my delivery tab’. 

Have an Artwork Question?

Have a look over our artwork guidelines before submitting your artwork to us.
Find out more